Refund Policy for the 21 Day Cyber Course
We value your satisfaction and want to ensure that our program meets your expectations. To offer you peace of mind, we provide a 7-Day Money Back Guarantee. Please read the following refund policy for more details:
7-Day Money Back Guarantee: All students who purchase the 21 Day Cyber Course are eligible for a full refund of their course fee within 6 calendar days from the date of their initial purchase.
Refund Request Procedure: To request a refund, please follow these steps:
- Log in to the student support portal using your credentials.
- Within the portal, submit a support ticket and select the "payments" option.
- Provide a reason for your refund request and submit the ticket.
- After the ticket is submitted your refund request will be processed within 24-72 Business Hours.
Timeframe for Refund Request: You must submit your refund request within 6 calendar days from the date of your initial purchase. The date of purchase is considered Day 1, even if you purchase in the evening. For example, if you purchase the course on July 1st (Day 1), your refund request must be made by July 7th (Day 7).
IMPORTANT NOTE: The first week of training focuses on Wireshark and Linux. The Week 2 Splunk Incident Response training is released on DAY 8 of the course curriculum. Our refund policy gives you a 7 Day Money Back Guarantee. If you request a refund on Day 7 or earlier, you will NOT get access to the additional training that is released after Day 7.
Refund Processing: Once we receive your refund request and verify your eligibility, we will process your refund promptly. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment method and financial institution.
Refund Eligibility: To be eligible for a refund, you must adhere to the stated timeframes, and your refund request must meet the criteria of this policy. We reserve the right to deny refund requests that do not comply with the terms outlined herein.
Contact Us: If you have any questions or require assistance with the refund process, please contact our customer support team. We are here to assist you with any inquiries or concerns you may have.
We aim to provide a transparent and fair refund policy to ensure your satisfaction with the 21 Day Cyber Course. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to us for further assistance.
Email: [email protected]
